FAQ’s


How It Works

How does it work?

Step 1: Choose Your Package & Date

Choose your package and date, then pay the £400 deposit to secure your booking.

Your payment is made directly to Elite Group, Limited Company No. 08283780.


Step 2: After Booking

Your booking is confirmed immediately by email. We'll send your full location, arrival instructions and everything you need before the day.


Step 3: On The Day

You'll be discreetly met on arrival and shown into the private penthouse, where everything is prepared for your proposal.


Photography and video

How is the proposal captured?

Your proposal is captured discreetly by our professional photographer.

For terrace proposals, all photography takes place on the terrace only.


Is video available?

Cinematic video can be added to capture your proposal on the terrace

Professionally filmed in 4K, filmed from one position.

Edited highlight videos and multi-angle filming are not included.

Professional photography follows once filming is complete


When will I receive my photos and video?

Within 7 working days. Priority 24-hour delivery is available as an upgrade.


Editing & files

Images are professionally edited. Raw files are not provided.


Can I bring my own photographer?

To ensure a seamless experience, photography is handled exclusively by our team.


Who can attend the proposal?

Our exclusive penthouse experiences are curated for an intimate, private moment for the two of you.


Upgrade your booking (+£75) to invite up to two persons to witness the proposal and join the champagne toast.


What happens if the weather changes?

The penthouse has both indoor and outdoor spaces, giving you flexibility on the day.


For terrace proposals, we monitor the weather closely and review conditions in advance. If needed, your setup will be moved indoors to the premium penthouse space.


You're covered whatever the British weather, so you can focus on the moment.


Location and Parking

Where is the penthouse located?

Located near Rotherhithe, just 12 minutes by taxi from Tower Bridge.

For privacy and exclusivity, the full address is shared immediately after booking.


What are the views like?

Enjoy panoramic, uninterrupted views across London from a private wraparound roof terrace.


From one side, you'll see The Shard, Tower Bridge, St Paul's Cathedral and the London Eye.


From the other, enjoy views towards Canary Wharf, the O2 Arena, the River Thames and the wider London skyline.


Is parking available?

Yes — free on-street parking is 30 seconds from the penthouse, subject to availability.


On-site parking can also be arranged in advance at £20 per hour.


Bookings and Payments

£400 Deposit Payment Plans

A £400 deposit secures your booking.

The balance is due two weeks before the proposal date.

Your payment is made directly to Elite Group, Limited Company No. 08283780.

All payments are non-refundable


Refunds and Cancellations

As each proposal is planned and prepared specifically for your booking, payments are non-refundable.

Your payment is made directly to Elite Group, Limited Company No. 08283780.


Optional Upgrades

Optional Upgrades

After booking, we'll email you a list of available upgrades, including video, additional photography and decoration options.


⭐⭐⭐⭐⭐
“My fiancée was in absolute tears. The view was unreal.” — Jordan K.

Google | 5.0 ★★★★★ (35 Reviews)

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